D. Cheree’ Harrell-Steward

biography

Cheree’ Harrell-Steward leads the AGResearch IT department and, with her diverse knowledge of systems and applications, provides AGResearch superior support for 40+ local and remote users. She effectively manages AGR’s IT needs during transition phases, including installing effective information systems, establishing protocols for service requests, documentation of peripherals/equipment, implementing structured firm-wide computer/system audits, providing training and support on multiple software programs, and troubleshooting computer/server software and hardware errors and operations. With a strong knowledge of hardware and software, Cheree’ is responsible for IT purchases and implementation. She has experience in all aspects of systems administration, as well as integrated support and services.

Previously Cheree’ worked for IBM, providing vendor support for Wal-Mart, diagnosing software and hardware problems for their U.S. and U.K. (ASDA) RISC 6000 pharmacy servers. Her experience as a team lead in handling critical situations and down servers, working directly with Wal-Mart support and on-site IBM technicians, and training other support team associates provided her with the foundation for success. Her comprehensive knowledge and ability to work effectively and build confidence makes her an invaluable asset to AGR.