Ms. Susan J Pecuch

biography

Susan Pecuch is a Training and Development expert. For the past fifteen years, Ms. Pecuch has designed training strategy, implemented training plans, created new programs and facilitated learning for world-class organizations. For Singapore Airlines, Nike and The Walt Disney Company among others, Susan has designed training strategy, implemented training plans, created new programs and facilitated learning from overall corporate strategy to one-on-one frontline guest services.

As Global Director of Training for Nike Retail, Ms. Pecuch designed and directed a training and development strategy for NIKE’s 4,000 person, rapidly expanding, global retail division. She led a global team of 30 training managers who conducted all opening training for new NIKETOWN Stores and NIKE’s factory outlet stores. Her curriculum design included a leadership business academy, a new Brand training module, a ”Know Sports” curriculum, high impact monthly product training, a cross-cultural team-building module and an annual train-the-trainer conference.

As National Training Director for Six Flags Theme Parks, Time Warner Entertainment, Ms. Pecuch worked under the Bob Pittman-led company driving the seven-theme park organization through a culture shift -- from an operational to a “Guest First” focus with measurable results.

For Singapore Airlines-Singapore Government, National Quality Service Centre, Ms. Pecuch designed and implemented a national quality-service training curriculum for the country of Singapore. Her leadership program included preparing 20 “master trainers” to train over 500,000 in the national workforce.

Ms. Pecuch began her career at The Walt Disney Company where she undertook a variety of in-house projects including the Disney University, where she designed and directed implementation of the Disney MGM Studios Grand Opening Training, a ten-day program that included orientation, Disney showmanship/service and presentation skills for over 3,000 employees. Her EuroDisney Project involved serving as the design consultant and master trainer for EuroDisney training program curriculum: a two-day, pre-departure, expatriate cultural awareness program and a 2-day, post-assignment repatriation program for 900 employees. Her initial introduction to training and development was through the Disney Business Seminars (now, Disney Institute), Walt Disney World (WDW) where she was Facilitator-Seminar Designer designing and presenting three-day business seminars on the Disney Approach to: Quality Service, People Management and Marketing, for external business executives and educators. Ms. Pecuch represented Disney throughout the US as a keynote speaker and workshop facilitator.

Ms. Pecuch holds a BA in Communication from the University of Pittsburgh; a Masters of Science Studies in Organizational Psychology, University of Manchester Institute of Science and Technology (UMIST), UK; a Mastery of Coaching Training Tampa, Florida and Landmark Education Programs Central Florida.

She is a Paul Harris Fellow, Ambassadorial Scholar-Rotary International and Rotary International Group Study Exchange Awardee - Africa: Burundi, Tanzania, Zaire (Congo).